Return of an item is possible if the customer is not happy with the delivered item or ordered it by mistake. Except from this guarantee are most of the times goods which have been manufactured or altered according to customer specifications (products that have been labeled), as well as for bulk goods and items which are subject to wear and tear (e.g. strings, sticks, drumheads, cables, plectrums and reeds) and items which cannot be returned for hygiene reasons as well as fresh and food products (like flowers, food and chocolates) and digital products that have been downloaded are most of the times excluded from right to return. Media packaged in transparent film or sealed media such as CDs, audio cassettes, videos, DVDs, as well as newspapers and software can usually be returned only if the respective goods are returned in the original sealed packaging or with the seal intact. In some shops only defect products can be returned and refunded. Shops usually refund buyers to their original payment method (credit card, paypal, etc). Some shops however, issue a voucher and don’t refund money back. Please read the return policy and general terms and conditions of the shop if you are not sure about the conditions. Money back guarantee doesn’t include return and shipment costs in most cases.