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Gift Card
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Free delivery
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After sales service
Free return
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2
Bad
Andreas M.
12/06/2020
“During the first COVID19 lockdown I discovered this online shop when I was looking for a swimming pool for my backyard.
Gonser has absolutely the best prices of all online shops in Switzerland!
The only bad thing is that they don't always have all products on stock. And it can take a lot of time for them to have products on stock again or like it happened to me: I registered to the waiting list for the Palm Springs whirlpool and I never got notified that it was available again.
It happened to me that I first ordered a bestway swimming pool that was way to big for my backyard. Happily I was able to give it back to Gonser and the nice surprise was that Gonser sent sb to pick it up at my place, free of charge! That was really good because the carton box was big and heavy, I wouldn't have been able to bring it to the Post by myself.
Gonser didn't give me the money back but instead I got a voucher for the same amount I had spent on the swimming pool. So they don't offer money back guarantee. When I tried calling Gonser.ch I got an answering maching saying that they don't offer phone support. I can somehow understand it if they want to keep competitive prices, they need to save somwhere. However I must say that the email support works very well, they replied to my emails on the same day or one day later.
At the end I bought a new pool at Galaxus because the pool size I wanted wasn't available at Gonser so I spent the voucher buying pool accessories and other stuff.”
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